Failed delivery & redelivery

Someone must be in

Large furniture deliveries are two-person and need a signature. We agree a delivery window with you the day before — please make sure someone over 18 is available.

If we cannot deliver

If nobody is available at the agreed window, or access is blocked, the team will wait a reasonable time and attempt to call you. A wasted trip may carry a redelivery charge, which we will always confirm with you before re-booking.

Access problems

Measure doorways, gates, stairwells and lifts before ordering — see the “What we ask of you” section of our shipping policy. If an item will not fit, we cannot refund the carriage of the wasted trip.