Payment & security

Ways to pay

We accept all major payment methods at checkout: Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal. Payment is taken in full at the time of ordering.

How your card details are handled

Garden Conservatory Furniture never sees or stores your full card number. All payments are processed by Shopify Payments and our other PCI-DSS Level 1 compliant providers over an encrypted (TLS) connection. Look for the padlock in your browser bar on every page of our checkout.

Fraud screening

Every order passes an automated fraud check. Occasionally we may ask for proof of identity or billing address before dispatch — this protects both of us. If an order fails our checks we will cancel it and refund in full within 7 working days.

Pricing errors

If a genuine pricing mistake slips through, we will contact you before dispatch. You can choose to pay the difference or cancel for a full refund — you will never be charged more than you agreed without your consent.